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How koitoto12 Handles Your Personal Data

This privacy policy explains exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, and browse the lobby — and how we keep that data secure.

Account data protectionDANA, OVO, GoPay wallet privacyNo data sold to third partiesYour right to access and deleteSecure session handling
koitoto12 How koitoto12 Handles Your Personal Data
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply encryption to data stored on our servers and use HTTPS across every page so your connection stays private. Account sessions time out automatically after a period of inactivity, reducing exposure if you leave your phone unattended. Here is a breakdown of the four areas we prioritise.

Cookies and Tracking

We use session cookies to keep you logged in and preference cookies to remember your last lobby view — slots or live tables. You can clear these in your browser settings at any time.

Data Retention

Transaction records and identity documents are retained for as long as required by applicable law. Once the retention period expires, data is deleted from our servers in a scheduled purge cycle.

Third-Party Access

We share data only with payment processors handling DANA, OVO, and GoPay transactions and with identity verification services — both under strict data-sharing agreements that prohibit further use.

Requesting Changes

You can update your registered email, mobile number, or marketing preferences inside Account Settings. For full data deletion, submit a request via live chat or email with your account details.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to request a copy of your data, ask us to delete your account, or raise a concern about how your information is handled, our support team is here to help. Use any of the channels below and include your registered account email so we can verify your identity before actioning your request.

Live Chat Open the chat widget from your account dashboard. Mention 'privacy request' so the agent routes your query directly to the data handling team.
Email Support Send your data request or deletion query to our support email. Include your registered account name and the wallet type — DANA, OVO, or GoPay — you use.
Account Settings Log in, head to Account Settings, and select 'Privacy and Data'. From there you can download your activity log or submit a deletion request directly.

Common Questions About Your Privacy

The questions below cover the most common things people ask about how koitoto12 handles account data, cookies, wallet information, and your rights as an account holder. If your question is not here, contact support directly.

We collect your name, email, mobile number, and device information. If you verify your identity for withdrawals, we also hold a copy of your ID document in encrypted storage.

We record transaction references for reconciliation purposes only. We do not store your e-wallet PIN, full account number, or any credential that would allow us to initiate a transfer.

Yes. Log in and go to Account Settings, then 'Privacy and Data', or contact our support team via live chat or email. We will send your data to your registered address after verifying your identity.

Submit a deletion request through Account Settings or email support with your registered account name. We process deletions within the timeframe required by applicable law in Indonesia.

No. We do not sell or rent your data to any marketing company. The only third parties who receive your data are payment processors and identity verifiers, under strict contractual limits.

Cookies keep your session active and remember lobby preferences like your last game category. You can disable non-essential cookies in your browser settings; this will not lock you out of your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.